If the batteries are really depleted, the remote might not respond to button presses at all. If the batteries are old, that light will be too weak. Think of an IR remote as a flashlight that shines a light that you can’t see. That might fix a problem with a poor connection. If the remote works well sometimes, but not all the time, try pulling the batteries out and replacing them. The remote’s batteries also can be a problem. Never place a Roku device that uses an IR remote behind your TV or inside a cabinet. If you can’t, move the Roku until you can.
When seated wherever you normally watch TV, if you can see the entire front side of your Roku device, you should be fine. Most of the time, IR signals can bounce off walls and ceilings to reach their target, but even then, if your Roku device is stuck behind another object, those IR signals won’t make it. Almost all problems with IR remotes stem from the remote not having a direct line-of-sight to your Roku device.
IR remotes need to be able to “see” the Roku device they control. The app allows your phone to function as a Roku remote and might provide a solution if your remote is damaged beyond repair. If you don’t, yours is an IR remote.Īlternatively, you can always try downloading the Roku Remote app from the iOS or Google Play store. If you do, you’ve got an enhanced “point-anywhere” remote. Just below where the batteries sit, you may find a small button. Remove the battery cover from the back of the remote. Before you try to fix problems with your Roku remote, you should figure out which one you have. One kind is an infrared (IR) remote and the other is an enhanced “point-anywhere” remote. Roku devices come with two different kinds of remote controls. The indicator light will blink rapidly on most Roku devices when the factory reset is complete. Once you’ve found it, make sure your Roku device is powered on, then press and hold the reset button firmly for about 10 seconds. On set-top devices like the Roku Ultra, it’s usually a recessed button that requires a paperclip or other small, pointed object to press. On some Roku products, like the Roku Streaming Stick and Streaming Stick+ 4K, the reset button can be pushed with your finger. If it doesn’t, switch to plan B by using the physical reset button on your device. The above steps assume your Roku is still responsive and gives you the option of using the on-screen menus.
#SLING TV ON APPLE TV STARTED TO CRASH UPDATE#
If a restart doesn’t help, your software may be the problem. Once your Roku restarts, grab your remote to check if your device is responding to button prompts again. Unplug, wait about 10 seconds, and then reconnect the power cable. After a few seconds of completing this sequence, your Roku should restart.Īnd if your Roku won’t even respond to these commands, a third option would be to completely disconnect the device from power.Press the Fast Forward button two times.To do this, follow this button-press sequence on your Roku remote precisely: When this happens, you can often restart the device without needing the on-screen menus. Sometimes, your Roku streaming device will simply freeze up, and the remote appears to be completely unresponsive. Use the remote’s directional pad to highlight the Restart button and press OK.Press the Home button on your Roku remote.Before moving on to any other troubleshooting steps, try these first. Most Roku problems can be quickly solved by a restart, a software update, or in worst-case scenarios, a factory reset.
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Show 4 more items How to restart, update, and reset your Roku
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